How Torque GT Runs 50 Jobs a Week on Workauto

Before Workauto, Torque GT was running its workshop the way most specialist garages do, trying to make big-name garage management software fit a workflow it was never designed for. The systems promised streamlined operations and integrated invoicing, but in practice, the team spent more time bending their process to fit the software than working on the cars in front of them. There was no simple way to see what each technician was working on, how a job was tracking against its estimate, or where the week's bottlenecks actually were.

What changed wasn't a bigger system, it was a more focused one. Reece and Mike, Workauto founders, built the first version of Workauto to solve exactly that gap: a visual planner where jobs could be dragged into a technician's timeline, estimated hours set, and actual time tracked against them. Almost immediately, the workshop had something it hadn't had before, a real-time view of who was working on what, and how the week was actually going, rather than how it looked on paper.

That clarity is what now lets Torque GT run around 50 jobs a week without the week running them. Instead of chasing progress verbally or discovering a bottleneck after it's already cost a day, the planner shows it as it happens, job by job, technician by technician. It's the same workshop and the same cars Torque GT has always specialised in. What's different is that the software finally works the way the workshop does, not the other way round.

Tags are a big part of how that stays manageable at 40 jobs a week. Every job on the Torque GT planner carries one of seven tags, “waiting”, “courtesy car”, “arrived”, “MOT”, “parts picked”, “urgent”, “invoiced". Filtering the planner by tag means anyone on the team can pull up just the urgent jobs, or everything still waiting on parts, in a couple of clicks. Invoicing is handled the same way: rather than checking each job individually, the team runs a report for everything not yet marked as invoiced, so nothing slips through at the end of the week.

Curious how tags like these could keep your own planner readable at a glance? See how you can use tags and try it on your own jobs.